Terms and Conditions

Arrivals and Departures.

Check in is between 3.00pm and 9.00pm. If you expect to arrive later than 7.00pm, would you make this known at the time of your booking together with your expected time of arrival. If you are delayed on your travels please call to advise us of your time of arrival as soon as possible.

On the day of your departure we ask that room(s) be vacated by 10:30am. During your stay rooms are serviced up to midday.

Reservations

We would like to remind customers that any reservation you make with Cluny Bank Hotel (Alyx Paige Ltd) verbally or in writing constitutes a legal contract. For your protection we strongly recommend you take out travel and accommodation insurance.

Rates quoted are per room based on double or sole occupancy and includes breakfast and VAT at 20%.

A deposit of £50 per room will be taken at the time of booking to secure your reservation. Full confirmation of your booking will be sent once the deposit is received.

Reservations that are made for Christmas and New Year periods will require a deposit of £100 per room. The balance for room and meals booked over these periods will be required 14 days before arrival. Again please ensure that you take out travel and accommodation insurance.

Cancellations.

Deposits will be returned if cancellation are made more than 14 days before arrival.

If cancellations are made within 14 days of arrival date we will return deposits only if we are able to re-let the room within the 14 day period.

Cancellations made within 2 days of arrival will be levied a charged for the first nights accommodation

Non Arrival or curtailment of bookings before or after arrival will incur 100% of the total tariff should the room(s) not be relet.

In the event of a cancellation or curtailment of your stay every effort will be made to relet the accommodation. If we are successful we will refund charges made deducting 15% for administration.

By making a booking, you accept our terms & conditions and cancellation policy.

Restaurant

We strongly advise that reservations for Franklin’s Restaurant are made in advance. We have a small restaurant which is also popular within the area so we cannot guarantee a table unless a reservation has been made. Please ensure that you notify us if you are vegetarian or if you have any special dietary requirements in advance of arrival so that we can cater for your needs.

Smoking.

In accordance with Scottish law smoking is not permitted anywhere on the premises. Guests found to be infringing this policy will be asked to leave. Should a room need cleaning due to smoking, a charge of £75.00 will be applicable.

Payments.

Payment can be made by cash, debit or credit cards.

Full payment is required on your departure.

Parking

Car Parking is available free of charge in our car park.This is entirely at your own risk and we cannot accept any responsibility for theft or damage to your vehicle.

Pets

We do not accept pets.

 

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